Our Policies

Refunds

All our services are non-refundable. On the rare occasion that a client isn't satisfied, we advise that you contact us within two weeks and we will rectify the issue in the salon.

Cancellation Policy

If you can no longer make your appointment, you must contact us 48 hours prior to your service. If not, a 30% fee will be charged in case of no-show. Our cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members' columns filled.

Privacy & Cookies

We take your privacy seriously. When you book via Fresha, enquire about our academy, or contact us through the site, we collect only the personal data needed to handle your request — typically your name, contact details, and any information you provide about the service you are interested in.

Cookies & Tracking
Like most modern websites, we use cookies to understand how visitors use our site and to show relevant ads on Facebook and Instagram. Specifically, we use Google Analytics (GA4) to measure site traffic, Google Tag Manager to manage our tracking tags, and the Meta Pixel to reach people who may be interested in our services.

These cookies are only set if you click ‘Accept all’ on our cookie banner. If you choose ‘Essential only’, no tracking cookies are set and your visit remains anonymous.

How We Use Your Data
Personal data you provide (e.g. when booking, enquiring, or filling in a form) is used solely to deliver the service you have requested — to confirm your appointment, respond to your enquiry, or process your training application.

Third Parties
We use Fresha for appointment booking, Stripe for payment processing, and Google/Meta for analytics and advertising. Each of these providers is GDPR-compliant and processes data under their own privacy policies.

Your Rights
Under UK data protection law you have the right to access, correct, or delete personal data we hold about you, and to withdraw consent for marketing at any time. To exercise any of these rights, contact us at contact@imagehairlondon.co.uk or via WhatsApp.

Patch Testing

Skin tests must be carried out at least 48 hours in advance for any appointments involving hair colour. This is in order to prevent any adverse reactions to the chemicals and ingredients. You do not need an appointment for our skin test which takes a few seconds and is applied discreetly behind your ear with a cotton wool bud. Should you experience any discomfort, tingling or reaction, clean the skin gently with warm water & inform us as soon as possible.

*Services that require a patch test include: lash lift / brow lamination / eyebrow and eyelash tint / all hair colour services.